What does Bjoie mean?
Bjoie is name combo from French word Joie (Joy, feeling of happiness) and founders name first initial (B).
The name we chose as our brand is representing our joy of beautiful hair and joyful moments in life.
Where can I purchase Bjoie products?
Currently, Bjoie is available 24/7 in our online store www.bjoieparis.com
Aleksandra B Salon
Who do I contact to have Bjoie in my store/salon?
Please contact us via email: firstname.lastname@example.org
Who do I contact about collaborations or partnerships?
Please contact us by email: email@example.com
Does Bjoie offer samples?
Currently Bjoie does not offer samples but we are working on it for the future.
Are your products natural?
If possible, we choose naturally derived ingredients over clinical ones in our formulations.
Are your products vegan?
All of our products, except Hair Oil, is made by vegan ingredients. Our signature Hair Oil contains a little bit of honey.
Does your products contain parabens or sulfates?
Bjoie products does not contains any parabens, sulfates, silicones or other harmful chemicals.
Do you test your products on animals ?
Bjoie does not test on animals. We stand against animal testing and cruelty.
Where are your products manufactured?
All of our products are manufactured in Europe. Bjoie only uses certificated natural cosmetic labs to manufacture our products.
Are Bjoie products suitable for all hair types and textures ?
Yes, Bjoie is completely suitable for all hair types and textures.
Where I can find more information about the products?
You can found all product details on the product pages. If you got any questions please contact us firstname.lastname@example.org
How long it will take to receive my order?
After your order has been shipped, delivery time is around 2-5 business days in Europe and rest of the world 4-7 business days.
Kindly notice that due to global pandemic COVID-19 this time may vary. Delivery time can be also extended during restocks and bank holidays.
Can i edit/cancel my order?
Unfortunately, we are unable to edit orders since they have been placed. If you got any questions about your order, please email us email@example.com with your order number.
Can i exchange my product/products?
We apologize to not be able to offer any exchanges for our products. All sales are final.
Where I can see my order status?
Please check your shipping confirmation email to track your order. You can also log in to your account to see the status of your order.
I didn’t receive any order confirmation email, what should I do ?
If you have not received your order confirmation email after 24hours, please contact us at firstname.lastname@example.org with your details.
SHIPPING & RETURNS
Which countries you ship to?
We ship to most countries internationally. See the specific listing in our « shipping policy » site.
How much is shipping?
Check specific shipping costs in « shipping policy » page. Otherwise shipping costs are calculated at checkout.
What is your return policy ?
We offer return for damaged items. If you receive your item damaged, please contact us in 48hours of receiving your order at email@example.com, including your order number and photos of damaged item/items.
Otherwise we are currently unavailable to offer returns, exchanges or refunds. All Bjoie sales are final. Kindly notice that Bjoie reserves the right to refuse all returns, refunds and reshipments.
Where i can return my in-store purchase?
If you purchased Bjoie product from a salon, beauty supply store or other retailer, please return item/items to the location where it was originally purchased. Subject to the store’s own exchange/return policy. We are unfortunately unable to process returns for products not purchased from our online store.
I received incorrect items, what should I do ?
We are sorry to hear you received incorrect items, let us handle this for you! Please contact us firstname.lastname@example.org within 48hours of receiving your order. Include your order number and photos of incorrect item/items.
My items arrived damaged, what do I do?
We are sorry to hear you received your item/items damaged. Please contact us soon as possible, within 48hours of receiving your order at email@example.com, including your order number and photos of damaged item/items.
What payment methods do you accept ?
We accept the following payment methods:
- American Express
- Apple Pay
Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal. Payments will be paid in euros.